Booking Conditions

1. Payment

A deposit of 50% of tour price is payable at the time of booking, with the balance due 30 days prior to departure date. We accept VISA or MASTERCARD.

 

2a. Cancellation and Refund Policy (all tours except Ascents and Intermediate Climbing)

• - Cancellations more than 45 days before tour: Full refund less $50 cancellation fee.
• - Cancellations between 45 days and 14 days before tour: Full refund less $100 cancellation fee.
• - Cancellations 14 days or less before tour: no refund.
• - No refund for any services not uilised after tour has started.

 

2b. Cancellation Fees (Ascents and Intermediate Climbing only)

• - Cancellations over 60 days before tour: Full refund less $100 cancellation fee.
• - Cancellations between 60 days and 30 days before tour: Full refund less $500 cancellation fee.
• - Cancellations 30 days or less before tour: no refund.
• - No refund for any services not uilised after tour has started.

 

3. Fitness Failure

If a client needs extra services due to lack of fitness and inability to continue with the group, additional fees may apply. E.g. In the case of Ball Pass if a client overestimates his/her fitness to the extent that on Day 1 he/she is not able to reach Caroline Hut; or if the guide judges that the client is not fit enough to continue with the group, then he/she may need to pay an extra fee of NZ$350, to cover the costs of an additional guide to evacuate him/her, and transport. Client will be liable for his/her own accommodation/meal expenses outside the tour in such a case.

 

4. Changes

The operators reserve the right to alter, amend or cancel any tour, should weather or any other situation demand this. When you enrol for a mountain activity you are purchasing the services and professional judgement of your guide, who will make the best decision at the time, taking into account the weather, the snow, ice and route conditions, and your abilities and fitness. Alpine Recreation can make no guarantee that you will achieve your goal, because of these varying factors and safety has to be the overriding consideration.
For further details please refer to our Bad Weather Policies:

• - Ball Pass
• - Introductory Climbing Course
• - Intermediate & Advanced Climbing
• - Ski Touring & Snow Shoeing

 

5. Liability

While we do our best to minimise risk, we cannot eliminate it entirely. Alpine Recreation Canterbury Ltd and its agents finalise all arrangements for these tours upon the express condition that they shall not be liable for loss of life, injury, illness, damage, loss, accident, delay or irregularity which may be occasioned either by reason of weather or any defect in any vehicle or aircraft or through the acts of default of any company or persons engaged in conveying the passengers or carrying out of arrangements of the tours. The New Zealand Accident Compensation scheme applies. All clients have to complete our waiver form before starting their tour. These conditions are subject to any rights or remedies a customer has under the Consumer Guarantees Act 1993, or any other New Zealand law.