A deposit of 50% of tour price is payable at the time of booking, with the balance due 30 days prior to departure date. We accept VISA or MASTERCARD.
If a client needs extra services due to lack of fitness and inability to continue with the group, additional fees may apply. E.g. In the case of Ball Pass if a client overestimates his/her fitness to the extent that on Day 1 he/she is not able to reach Caroline Hut; or if the guide judges that the client is not fit enough to continue with the group, then he/she may need to pay an extra fee of NZ$450, to cover the cost of an additional guide to evacuate him/her, plus $60 transport fee. Client will be liable for his/her own accommodation/meal expenses outside the tour in such a case.
The operators reserve the right to alter, amend or cancel any tour, should weather or any other situation demand this.
For further details please refer to our Bad Weather Policies:
Alpine Recreation Canterbury Ltd and its agents finalise all arrangements for these tours upon the express condition that they shall not be liable for loss of life, injury, illness, damage, loss, accident, delay or irregularity which may be occasioned either by reason of weather or any defect in any vehicle or aircraft or through the acts of default of any company or persons engaged in conveying the passengers or carrying out of arrangements of the tours. The New Zealand Accident Compensation scheme applies. All clients have to complete our waiver form before starting their tour. These conditions are subject to any rights or remedies a customer has under the Consumer Guarantees Act 1993, or any other New Zealand law.